These Terms & Conditions govern your use of the grap88 platform. Please read them carefully before registering an account or placing any bets. By accessing our services, you agree to be bound by the provisions set out below.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you and grap88. You must be at least 21 years of age and a resident of Indonesia to use our services. If you do not agree with any provision herein, please discontinue use of the platform immediately.
In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise:
| Term | Meaning |
|---|---|
| "Platform" / "Website" | The grap88 online gaming and sports betting platform accessible at https://grap88.cam, including all associated mobile applications and software. |
| "Company" / "We" / "Us" | grap88, the operator of the Platform, operating under an international gaming licence. |
| "User" / "You" / "Player" | Any individual who registers an account on the Platform and uses the gaming or betting services provided therein. |
| "Account" | The personal account created by a User following successful registration and identity verification on the Platform. |
| "Funds" / "Balance" | Indonesian Rupiah (IDR / Rp) deposited into, held within, or withdrawn from a User's Account. |
| "Bonus" | Any promotional credit, free bet, cashback amount, or other incentive awarded by grap88 to a User under the conditions of an active promotion. |
| "Wagering Requirement" | The number of times a Bonus amount must be wagered on eligible games before it may be converted to withdrawable real-money funds. |
| "KYC" | Know Your Customer — the identity and address verification process required before withdrawals may be processed. |
| "Restricted Jurisdiction" | Any country or territory from which access to the Platform is prohibited by applicable law or Company policy, as amended from time to time. |
Access to and use of the grap88 Platform is subject to the following eligibility requirements, which must be satisfied at the time of registration and throughout the duration of your use of the Platform:
grap88 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the prescribed period may result in account suspension and withholding of withdrawals pending review.
To use the grap88 Platform you must complete the registration form accurately and truthfully, providing at minimum: a valid email address, a mobile phone number registered in Indonesia, a chosen username, and a secure password. Providing false, incomplete, or misleading information during registration constitutes grounds for immediate account termination without refund of any pending withdrawals derived from Bonus funds.
You are entirely responsible for maintaining the confidentiality of your login credentials. grap88 strongly recommends enabling two-factor authentication (2FA) from your account security settings. You must notify grap88 customer support immediately if you suspect unauthorised access to your Account. grap88 accepts no liability for losses arising from your failure to adequately protect your login information.
All Accounts on the grap88 Platform are denominated in Indonesian Rupiah (IDR). Deposits made in other currencies may be subject to conversion at prevailing exchange rates applied by the relevant payment processor. grap88 is not responsible for exchange rate fluctuations or conversion fees charged by third-party payment providers.
Only one Account per household (as identified by shared IP address, shared device, shared payment method, or shared residential address) is permitted unless express written consent is obtained from grap88's compliance team. Where multiple accounts are identified within a household without prior authorisation, grap88 reserves the right to suspend all associated accounts pending investigation.
grap88 operates under an international gaming licence that imposes anti-money laundering (AML) and Know Your Customer (KYC) compliance obligations. By creating an Account, you acknowledge and consent to the following veri fication requirements:
Prior to processing your first withdrawal — and at any point thereafter at grap88's reasonable discretion — you may be required to submit one or more of the following documents:
grap88 will endeavour to complete standard KYC reviews within two (2) to five (5) business days of receiving all required documentation. Complex cases or those requiring additional information may take longer. Withdrawals will be held pending successful verification; deposits and gameplay may continue during this period at grap88's discretion.
All documents submitted for KYC purposes are handled in accordance with our Privacy Policy. Data is stored securely and used solely for compliance, fraud prevention, and identity verification purposes.
grap88 supports the following deposit and withdrawal channels for Indonesian players:
All transactions are processed in Indonesian Rupiah (IDR). grap88 does not impose additional transaction fees on standard deposits or withdrawals; however, your bank or e-wallet provider may apply their own charges, for which grap88 accepts no liability.
Minimum and maximum deposit and withdrawal limits apply and are displayed within the Cashier section of your Account at the time of transaction. These limits may vary by payment method and Account tier and are subject to change at grap88's discretion with reasonable notice provided to affected Users.
Withdrawal requests are processed within thirty (30) minutes to twenty-four (24) hours of approval for verified accounts using local bank transfers or e-wallets. grap88 targets a sub-30-minute average processing time during standard business hours (WIB, UTC+7). Processing may take longer during peak periods, public holidays (including Idul Fitri, Idul Adha, and Indonesian Independence Day on 17 August), or where additional verification is required.
An Account is considered dormant if no login activity has been recorded for a continuous period of twelve (12) months. grap88 may apply an administrative maintenance fee of Rp 50.000 per month to dormant accounts with a remaining balance. You will be notified by email prior to the application of any such fee.
All bonuses and promotional offers provided by grap88 are subject to the specific terms published alongside each promotion, in addition to the general provisions set out in this clause. In the event of any conflict, the specific promotion terms shall prevail.
Unless a specific promotion states otherwise, all bonuses are subject to a minimum wagering requirement before withdrawal of associated winnings is permitted. Wagering requirements, eligible games, and time limits are disclosed in full on the relevant promotion page. Bets placed on certain game types — including but not limited to low-margin table games and specific sports markets — may contribute at a reduced rate or not at all toward satisfying a Wagering Requirement.
grap88 employs automated and manual monitoring to detect patterns consistent with bonus abuse, arbitrage betting, or exploitation of promotional offers. Where such activity is identified, grap88 reserves the right to void the relevant bonus, cancel associated winnings, and suspend the Account pending investigation. Strategies that constitute bonus abuse include, but are not limited to: placing opposing bets across multiple accounts to guarantee a wagering outcome, using irregular betting patterns designed solely to meet wagering requirements at minimal risk, and creating multiple accounts to claim a welcome bonus more than once.
grap88 regularly offers seasonal promotions aligned with Indonesian cultural events and the international sporting calendar, including offers during Ramadhan, Idul Fitri, Chinese New Year (Imlek), and major tournaments such as the BRI Liga 1 season, AFF Cup, and FIFA World Cup qualifying rounds. All such promotions are subject to availability, their own specific terms, and these General Terms.
No Bonus Stacking: Unless explicitly stated, bonuses may not be combined or "stacked". Only one active bonus may be held in a grap88 Account at any given time. Accepting a new bonus while a previous bonus remains active may result in forfeiture of the earlier bonus.
All sports bets placed on grap88 are governed by the specific rules of the relevant sport and market as published in the Sports Betting Rules section of the Platform. grap88 offers markets on football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and the UEFA Champions League), badminton, volleyball, basketball, MotoGP (including the Mandalika Grand Prix), and esports (Mobile Legends MPL Indonesia, PUBG Mobile, Free Fire). Markets including mix parlay (accumulator bets) and voor bola (Asian handicap) are subject to their own supplementary rules.
Casino games — including slots, live baccarat, roulette, blackjack, and crash games — are provided by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Each game operates under its own published rules and a certified random number generator (RNG). Malfunction of any game voids all associated plays and stakes are returned. grap88 accepts no liability for losses arising from game malfunctions beyond return of stake.
Togel (Indonesia's traditional numbers lottery) markets are subject to the draw results of the officially referenced prize pools. grap88 does not control or influence draw outcomes. All togel bets are final once placed and cannot be cancelled or amended after the bet slip has been confirmed.
grap88 reserves the right to cancel or void any bet where: an obvious pricing error has occurred; the outcome of an event is known at the time the bet is placed; the bet is placed after the official start time of an event in error; or technical failure has affected the integrity of the odds. In all such cases, stakes will be returned to the player's Account balance.
grap88 is committed to promoting responsible gaming across all of its products and services. We provide a suite of player protection tools accessible from within your Account settings:
For detailed guidance on these tools and external support resources, please visit our dedicated Responsible Gaming page. grap88 enforces a strict 21+ only policy and actively promotes awareness of problem gambling. If you feel your gambling is becoming a problem, please contact our support team immediately — we are available 24/7.
The following conduct is strictly prohibited on the grap88 Platform. Violation of any of the following provisions may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:
All content on the grap88 Platform — including but not limited to the brand name, logo, design elements, software, game interfaces, text, graphics, icons, and data compilations — is the exclusive intellectual property of grap88 or its licensed content providers. No element of the Platform may be reproduced, distributed, modified, publicly displayed, or used for commercial purposes without the prior written consent of grap88. The grap88 name and logo are registered trademarks. Unauthorised use of our intellectual property may result in legal action.
Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) retain all intellectual property rights in their respective game content, which is used under licence by grap88.
To the maximum extent permitted by applicable law, grap88's total aggregate liability to any User arising out of or in connection with these Terms — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount deposited by that User into their Account in the thirty (30) days immediately preceding the event giving rise to the claim.
grap88 shall not be liable for any of the following categories of loss, whether direct, indirect, or consequential:
Nothing in this clause shall exclude or limit grap88's liability for death or personal injury caused by gross negligence, fraud, or fraudulent misrepresentation, to the extent such exclusions are prohibited by applicable law.
grap88 processes your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. Key principles governing our data practices include:
You may request closure of your Account at any time by contacting grap88 customer support. Upon closure, any remaining real-money balance (excluding Bonus funds that have not met their Wagering Requirements) will be refunded to your verified payment method within five (5) business days.
grap88 reserves the right to suspend or permanently close any Account — with or without prior notice depending on the severity of the breach — in the following circumstances:
Upon termination by grap88 for cause, any Bonus balances and winnings derived from Bonus funds will be forfeited. Real-money deposits may be returned at grap88's sole discretion following the conclusion of any investigation, subject to deduction of amounts owed to grap88.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which grap88 holds its international gaming licence. The parties irrevocably agree that the courts of that jurisdiction shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
grap88 acknowledges that its Users are primarily resident in Indonesia. Nothing in this clause is intended to deprive Indonesian consumers of any mandatory statutory protections afforded to them under Indonesian consumer protection law that cannot be excluded by contract. Users agree that any dispute should first be referred to grap88's internal dispute resolution process by contacting customer support, and that formal legal proceedings should be commenced only where resolution through that process has failed.
grap88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — affecting your rights, obligations, or the operation of your Account in a significant way — grap88 will provide not less than fourteen (14) days' written notice by email to the address registered on your Account before the amended Terms take effect.
For minor or administrative changes (such as corrections to typographical errors, clarifications that do not alter the substance of any clause, or updates reflecting changes in applicable law), amended Terms may take effect immediately upon publication on the Platform. Continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and request Account closure as described in Clause 13.1.
If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact grap88 through the following channels:
grap88 aims to acknowledge all written complaints within twenty-four (24) hours and to provide a substantive response within five (5) business days. Complex matters may require additional time; you will be kept informed of progress throughout the resolution process.
For responsible gaming assistance or to request self-exclusion, please contact our dedicated support team immediately. You can also visit our Responsible Gaming page for self-help tools and external support resources. We are here to help — 24 hours a day, 7 days a week.
We write our terms in clear, professional English — no unnecessary legalese. Every clause is structured so that you understand exactly what you agree to before you play.
grap88 provides an internal dispute resolution process before any formal proceedings are necessary. We aim to resolve all complaints within five business days through our 24/7 support team.
Material changes to these Terms come with a minimum of 14 days' advance email notice, giving you sufficient time to review updates and decide whether to continue using the Platform.
Every bonus on grap88 comes with fully disclosed wagering requirements, eligible games, and expiry dates — published upfront so there are no surprises when you go to withdraw.
From mandatory KYC to self-exclusion tools and a strict 21+ policy, grap88 builds player protection into every layer of its operations — not as a checkbox, but as a core platform commitment.
Operating under an internationally recognized gaming licence, grap88 is audited for compliance with AML, KYC, and responsible gaming regulations — giving every Indonesian player a secure foundation to play on.
Our 24/7 Indonesian-speaking support team is always ready to walk you through any clause or concern. You can also explore our FAQ for quick answers, or review our Privacy Policy and Responsible Gaming pages for additional context.